Your privacy matters to AIERO9.

1. Information We May Collect

Depending on how you interact with AIERO9, we may collect different types of information.

Information You Provide Directly

You may provide personal information when you:

• Submit a contact or enquiry form
• Request a quotation
• Ask about our services
• Contact us by email
• Request a consultation
• Enter into a project or service agreement with us
• Provide information required to deliver our services
• Communicate with us regarding an existing project

This information may include:

• Name
• Business name
• Email address
• Telephone number
• Website address
• Project or service requirements
• Information included in your messages or enquiries
• Other information you voluntarily provide

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location information derived from technical data
• Pages visited
• Time spent on pages
• Referring website
• Website interactions
• Date and time of access
• Other technical information required for website security and performance

This information may be collected through server logs, analytics tools, cookies and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing quotations
• Communicating with you
• Understanding your project requirements
• Providing requested services
• Managing client relationships
• Delivering and supporting projects
• Improving our website and services
• Monitoring website performance
• Maintaining website security
• Preventing fraud, abuse or unauthorised activity
• Keeping appropriate business records
• Meeting legal and regulatory obligations
• Sending relevant business communications where permitted by law

We will only use your information for purposes that are appropriate and lawful.

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information using an appropriate lawful basis.

Consent

Where you have given us permission to process your information for a particular purpose. You may withdraw consent where processing is based on consent.

Contract

Where processing is necessary to enter into or perform a contract with you. For example, we may need certain information to provide an agreed website, marketing, SEO, development or other digital service.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include managing client relationships, improving services, maintaining website security, understanding website usage, managing business enquiries and protecting our business and systems.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

5. Contact and Enquiry Forms

If you submit information through a form on our website, we may use the information you provide to respond to your enquiry.

Depending on how our website is configured, submitted information may be processed or stored by third-party services used for:

• Website hosting
• Email delivery
• Spam protection
• Form processing
• CRM or customer management
• Website security

We aim to use appropriate providers and take reasonable steps to protect information shared through these services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Website analytics
• Understanding how visitors use our website
• Improving website performance
• Measuring marketing activity

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You may be able to control or delete cookies through your browser settings.

For more information about cookies used on our website, please see our Cookie Policy.

7. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may help us understand:

• Which pages receive visits
• How visitors navigate the website
• Website performance
• General visitor behaviour
• Traffic sources
• Engagement with website content

Analytics providers may process technical information in accordance with their own privacy policies.

Where required, appropriate consent mechanisms will be used before non-essential analytics technologies are activated.

8. Marketing Communications

Where permitted by law, we may send you relevant business communications about our services, updates or offers.

We will not use your personal information for direct marketing where applicable law requires consent unless we have obtained the required consent or another lawful basis applies.

You can request that we stop sending marketing communications at any time by contacting hello@aiero9.co.uk.

Where an unsubscribe option is provided, you may also use that option.

9. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide services.

These may include providers of:

• Website hosting
• Email services
• Analytics
• Website security
• CRM systems
• Cloud storage
• Project management
• Payment processing
• Marketing platforms
• Technical services
• Professional or legal services

Where appropriate, we seek to ensure that third-party providers process personal information only for legitimate purposes and provide suitable safeguards.

We may also disclose information where required by law, regulation, court order or another lawful request.

10. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

This may include using recognised contractual or other lawful safeguards where required.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on:

• The nature of the information
• Why it was collected
• Whether you are an existing client
• Legal or accounting requirements
• Ongoing business or contractual requirements
• Potential disputes or claims

When information is no longer required, we may securely delete or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Alteration
• Destruction

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured communication channels.

13. Your Data Protection Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

Right to Access

You may request a copy of personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we process your information.

Right to Object

You may have the right to object to certain types of processing, including certain direct marketing activities.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

These rights are subject to certain legal conditions and exceptions.

14. How to Exercise Your Rights

If you would like to exercise a data protection right or ask us a privacy-related question, contact us at:

Please provide enough information for us to understand your request and, where reasonably necessary, verify your identity.

We will handle requests in accordance with applicable data protection law.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites are operated independently from AIERO9 and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children’s Privacy

Our website and services are intended for businesses and general users.

We do not knowingly collect personal information from children for purposes that require such collection.

If you believe that a child has provided personal information to us without appropriate consent, please contact hello@aiero9.co.uk.

17. Business Clients and Project Information

If you become an AIERO9 client, we may process information necessary to provide agreed services.

This may include information relating to:

• Your business
• Your website
• Your digital platforms
• Marketing accounts
• Project requirements
• Business contacts
• Technical information
• Content supplied for a project

Where you provide information belonging to your customers, employees or other individuals, you remain responsible for ensuring that you have an appropriate lawful basis and permission to provide that information to us where required.

Where appropriate, additional contractual or data-processing arrangements may apply.

18. Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection requirements.

Where legally required, we may notify the relevant regulatory authority and/or affected individuals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our services
• Changes to our website
• Changes to technology
• Changes to third-party providers
• Changes to applicable laws or regulations
• Changes to our privacy practices

The latest version will be published on this page with the updated date.

We recommend checking this page periodically for changes.

20. Contact AIERO9

If you have any questions about this Privacy Policy, how we process personal information, or your data protection rights, please contact: